Refund & Return Policy

We want you and your pet to love every order. If something isn't right, we're here to help.

30-day money-back guarantee

You may request a return or refund within 30 days of your order being delivered. To be eligible, items must be unused, unwashed and in their original condition and packaging.

How to start a return

Email us at support@bebebloomlab.com with your order number and the reason for the return. Our team will reply with the next steps and the return address. Please do not send items back before contacting us.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact support@bebebloomlab.com within 7 days of delivery with photos, and we'll arrange a free replacement or full refund.

Return shipping

Unless the item was damaged, defective or incorrect, return shipping costs are the customer's responsibility. Original shipping charges, if any, are non-refundable.

Exchanges

Need a different size or color? Email us and we'll help arrange an exchange, subject to availability.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Questions? Reach us any time at support@bebebloomlab.com.