Refund policy

🔄 Returns & Exchanges

At BebeBloomLab, every piece is custom-made and personalized just for you.

Because of this, refunds are only possible for orders that have not yet entered production.
Once production has started, we are unable to cancel the order — however, we are always happy to offer an exchange or replacement if needed.

🔁 Exchanges

To be eligible for an exchange:

  • The item must be unused and in the same condition you received it
  • It must be returned in its original packaging
  • You must provide proof of purchase (order confirmation or receipt)

🚫 Non-returnable items:

  • Gift cards

⚠️ Please do not return your item to the manufacturer.
Our support team will guide you through the correct process.

💳 Refunds & Replacements

If there is an issue with your order, please contact us within 7 days of delivery and include clear photos of the item.

Once reviewed, we will determine the best solution and either:

  • Send a replacement, or
  • Issue a refund, where applicable

🛡️ 30-Day Guarantee

We offer a 30-day refund or replacement guarantee from the date of delivery.

If your item shows any defects in materials or craftsmanship, we will:

  • Provide a free replacement, or
  • Offer a similar item of equal value if the original is unavailable

🚚 Shipping (Standard & Express)

Delivery times shown on our website are estimates only, based on recent shipments.

While we work hard to ensure timely delivery, delays may occasionally occur due to factors outside our control (such as customs or peak seasons).
For this reason, shipping delays are not eligible for refunds.

📦 Lost or Stolen Packages

If your package is marked as delivered but has not been received:

We will assist by providing:

  • Delivery confirmation
  • Tracking details
  • Shipping carrier information

If it is confirmed that your order was not successfully delivered, we will:
👉 Recreate and reship your item at no additional cost

💬 Need Assistance?

We’re here to help every step of the way.
Please contact us at:

📧 support@bebebloomlab.com
We typically respond within 24–48 hours.